Refund policy

Our promise
We want you to love your print. If anything isn’t right, please get in touch and we’ll do our best to put it right.

Damaged or incorrect prints
If your print arrives damaged, or isn’t what you ordered, email us within 30 days at sanjay@happyyouprints.com with your order number and a photo. We’ll send a free replacement or a full refund, whichever you prefer. You won’t need to send the print back.

Personalised prints
As personalised prints are made just for you, we can’t accept returns for a change of mind. This doesn’t affect your rights if the print is damaged or not as described.

Non personalised prints
If you change your mind, you can return a non personalised print within 30 days of delivery, as long as it’s unused and in its original condition. Please email us first at sanjay@happyyouprints.com with your order number, and we’ll send you our returns address. Return postage is paid by you, and we recommend using a tracked service. If a print is returned marked, creased or otherwise not in its original condition, we may only be able to offer a partial refund.

Gifts
If you received a print as a gift and would like to return it, please contact us first. Refunds are made to the person who placed the order.

Refunds
Once we’ve received your return, we’ll refund you within 14 days to your original payment method. We’ll email you to let you know. Refunds can take a few working days to appear, depending on your bank. If you haven’t received yours after this, please get in touch.